Job/Vacancy in Mphasis

Application’s are Invited by Mphasis, Mphasis uses cutting-edge technology to assist companies in transforming their industries globally. The Front2BackTM Transformation strategy used by Mphasis reflects the company’s commitment to customer centricity. To give clients and their end customers a digital experience that is highly individualised (C=X2C2 TM=1), Front2BackTM harnesses the exponential potential of the cloud and cognitive computing. By applying digital technologies across legacy infrastructures within a company, Mphasis’ Service Transformation strategy helps “reduce the core” and enables firms to stay ahead in a changing world.

Interested and qualified applicants for the post of SR Customer Support Officer Posts in Bangalore who fulfilling the criteria may submit or apply their application according to the prescribed format along with the details CV as per Norms.For any query or full details visit their official websites https://www.mphasis.com/

And If you are a fresher/experienced remember always a well-written application/resume would be of great value. Before you start to writing you application letter, at first know what the company is looking for and whether you are a right fit to the company culture or norms in the given below:

NAME OF THE POST:

SR Customer Support Officer

LOCATION:

Bangalore

REQUIRED SKILLS:

2022/23 Batch Under Graduates (10+2, 10+3)/Diploma (IT / ECE / Computers / Electronics / E&C / E&E / E&TC) / Graduates/ Postgraduates from recognized universities can apply. (BE/B. Tech Graduates are not Eligible)

 Fluent and Good / Great command on ‘Written’ and spoken English

Relevant experience of having worked in an international contact center with 12 months

Versant score of  55 +  at hiring stage

Typing speed of 30 – 35 wpm with accuracy of 90% +

Weekend + 24 / 7 shift model + split weekly off working module

JOB DESCRIPTION:

processing tasks allocated in accordance with the established process SLA and providing answers on time.

Achieving each individual KRA by being productive, accurate, knowledgeable about the product, and on time.

Determining client needs and answering questions via chat.

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